Over the last 30 years, India has emerged as a global IT and outsourcing center. Vast improvements in Telecommunications infrastructure, favorable government and tax incentives, investments in technical education, along with an abundant supply of highly skilled, programmers, engineers, and marketing talent has awakened the sleeping giant in India. Today, companies from all over the globe are looking to India to help them stay competitive.

India is one of the largest English speaking nations and has an educational system in science and engineering that has been a constant priority for the Government since. To companies considering offshore outsourcing, this translates into two things:

• India offers a sustainable competitive advantage in terms of
  qualified talent.
• Operational efficiencies realized can be maintained over the long-term.

What are the advantages to outsourcing to India?

• Large Educated Population: India is home to the largest educated English-speaking population in the world. Entrance into reputed Colleges and Universities in India are even more competitive than the best in the U.S.
   
• Low Turnover: Customer care centers in the United States experience very high turnover, usually 40% to 70% per year. Considering the time and costs associated with training new agents, it becomes difficult to maintain quality service at a low cost. Since Indian call centers have only an average 5% of turnover.
   
• Low Costs: Compared to American call centers, outsourcing with PINNACLE would save you at least 50% in operational expenses.
   
• Complimentary Time Zone: The time zone difference between the U.S. and India is about 12 hours. This means that a job submitted in the evening at 6 p.m. PST, reaches India at 6 a.m. and is completed by 6am PST the following morning - saving you an entire work day!
   
• Who is currently maintaining call centers in India?
  
  Corporate giants in the United States, Europe, and Japan are increasingly looking to India for cost-effective and high-quality outsourcing solutions. In fact, a World Bank-funded study in the United States confirmed that vendors rated India as their number one choice for outsourcing. Early adopters of this business model include several of the world’s leading multinationals such as GE, British Airways, Conseco Inc., IBM, McKinsey, Ford, Citibank and Microsoft. These organizations have successfully established India-based remote services, including call centers and helpdesks. India has also effectively provided efficient software solutions to Fortune 500 companies. Citibank, Morgan Stanley, Wal-Mart, AT&T, Reebok, General Motors, Sony, Boeing, Coca-Cola, Pepsi, SwissAir, United Airlines, Philips, General Electric, IBM, Reebok, Lucas, British Aerospace, General Motors, and Sears are some companies relying on companies in India.
   
• How big is the Outsourcing industry in India?
  
  According to a recent study by McKinsey for Nasscom (National Association of Software Services Companies), Customer Interaction Services out of India are set to be a US $ 33 billion business by 2008.
  Where in India is the Outsourcing industry located?
  
  India’s Outsourcing industry is centered in five major cities: Delhi, Bangalore, Mumbai (Bombay), Chennai, Hyderabad and Pune.